This Privacy Policy applies to the fg88 website (https://fg88.ws) and all associated services. By registering or using fg88's services, you are deemed to have accepted this policy. Please read it carefully before you begin.
Introduction & Purpose
Fg88 believes your privacy is a fundamental right. We are committed to being fully transparent about how we collect, use, and store your personal data. This Privacy Policy exists to give you a complete picture of how fg88 handles your information.
Earning the trust of millions of online gaming users in Bangladesh is our top priority at fg88. That's why we safeguard every piece of your data in accordance with international data protection laws and best practices. This policy is written in plain, clear English so you can understand it with ease.
Fg88's Privacy Policy is reviewed regularly and updated as needed. For any significant changes, we will notify you via email or an in-platform notification.
What Information We Collect
Fg88 only collects information that is genuinely necessary to provide our services — nothing more. Below is a detailed breakdown of the types of data we collect:
Information You Provide Directly
Information you provide directly when registering or using your account:
- Full name and date of birth (for age verification)
- Email address and mobile number
- Residential address (city, district, country)
- National ID or passport number (for KYC verification)
- Payment method details (bKash / Nagad / Rocket number)
- Information provided when contacting support
Automatically Collected Information
Information collected automatically while you use fg88:
- IP address and device identifiers
- Browser type and operating system information
- Login & Logout Duration
- Gaming activity and transaction history
- Cookies & Session Data
- Page Visit Type & Time
| Data Type | Purpose of Collection | Required? |
|---|---|---|
| Name & Contact | Account Registration & Communication | Yes |
| Date of Birth | Age Verification (18+) | Yes |
| Identity Document | KYC & Legal Compliance | For Withdrawals |
| Payment Information | Deposit & Withdrawal Processing | Yes |
| IP & Device | Security & Fraud Prevention | Automatic |
| Cookies | Service Improvement & Personalisation | Optional |
How We Use Your Information
Fg88 uses the information it collects solely for specific, legitimate purposes. Each purpose is outlined in detail below:
Service Delivery & Operations
- Creating, verifying, and managing your account
- Processing deposits, withdrawals, and other financial transactions
- Providing gaming services and maintaining game history records
- Managing bonuses and promotions
- Providing Customer Support
Security & Legal Compliance
- Detecting and preventing fraudulent activity
- Compliance with Anti-Money Laundering (AML) Policy
- Meeting the legal obligations of regulatory authorities
- Preventing duplicate accounts and bonus abuse
Service Improvement & Personalisation
- Suggesting games and offers tailored to your preferences
- Improving the functionality of the fg88 platform
- Analyzing and improving the user experience
- Sending promotional content where you have given your consent
Fg88 never sells your data to advertisers or builds profiles without your consent. Our sole aim is to enhance your gaming experience.
Data Sharing Policy
Fg88 never sells, rents, or inappropriately shares your personal data with third parties. However, limited information may be shared in certain specific circumstances:
Service Provider Partners
Fg88 works with a number of trusted third-party service providers who help operate our platform — including payment processors, game software providers, and KYC verification services. Only the minimum necessary data is shared with these partners, and they are contractually bound to comply with our privacy policy.
Legal Obligations
Fg88 may be required to share certain information with authorities pursuant to court orders, regulatory requests, or other legal obligations. Where possible, we will endeavor to notify you in advance.
Business Transfers
In the event of a major business change at fg88 — such as a merger or acquisition — your data may be transferred to the new entity. You will be notified in advance, and the same privacy standards will be upheld.
Fg88 never shares your information with advertising agencies, data brokers, or unrelated third parties. If you notice any suspicious activity, please contact our support team immediately.
Cookies & Tracking Technologies
Fg88 uses cookies and similar tracking technologies on its website. Cookies are small text files stored in your browser that help improve your browsing experience.
Cookie Type & Purpose
- Essential Cookies: Maintaining your login session and keeping the site secure — the site cannot function properly without these.
- Performance Cookies: Used to understand how quickly and effectively the site is performing.
- Functionality Cookies: Remembers your language and layout preferences so you don't have to set them every time.
- Analytics Cookies: Analyzes user behavior to help improve our services.
Cookie Controls
You can block or delete cookies at any time through your browser settings. Please note that disabling essential cookies may cause some fg88 features to stop working properly. For instructions on managing cookies, refer to your browser's help page.
Data Protection Measures
Fg88 has implemented multiple technical and organisational measures to protect your data. These measures are built to industry-leading standards and are regularly updated.
- SSL/TLS Encryption: All data transmissions are secured with 256-bit SSL encryption.
- Firewall Protection: Our advanced firewall system blocks unauthorized access attempts.
- Two-factor authentication: An extra layer of security for account access.
- Regular Security Audits: External security teams conduct regular system audits.
- Staff Training: All fg88 staff are trained on data privacy and confidentiality policies.
- Data Backup: Data is stored in secure, encrypted backups.
In the event of a security breach, fg88 will notify affected users and relevant authorities within the legally required timeframe. We maintain an active incident response plan to handle such situations promptly.
Your Rights
As a member of fg88, you have several important rights over your own data. We respect these rights and are committed to responding promptly to any request.
- Right to Access: You may request to know what personal information we hold about you.
- Right to rectification: You can request corrections to any inaccurate or incomplete information.
- Right to Erasure: In certain circumstances, you may request that your data be deleted.
- Right to Restrict Processing: In certain circumstances, you may request that the use of your data be restricted.
- Right to Data Portability: You may request a copy of your data in a machine-readable format.
- Right to Object: You may object to your data being used for specific purposes.
- Right to withdraw consent: You can opt out of marketing communications at any time.
To exercise any of these rights, please email our support team at support@fg88.ws. We typically respond to requests within 30 days. In certain cases, legal obligations may prevent the complete deletion of some data — if so, we will explain why.
Data Retention Period
Fg88 does not retain your data longer than necessary. Different types of information are subject to different retention periods:
| Data Type | Retention Period | Reason |
|---|---|---|
| Account Information | Duration of active account + 5 years | Legal Compliance & Dispute Resolution |
| Transaction Records | 7 Years | Financial Regulatory Requirements |
| KYC Documents | 5 Years | AML Compliance |
| Customer Support Logs | 3 Years | Ensuring service quality |
| Marketing Preferences | Until consent is withdrawn | Communication Preferences |
| Cookie Data | Up to 12 months | Session & Preference Storage |
Once the retention period expires, fg88 securely deletes or anonymizes your data in accordance with international standards.
Minor Protection
Fg88 is strictly for users aged 18 and above. We do not knowingly collect information from minors or allow them to create accounts. Age is verified at registration and further confirmed through the KYC process.
If we become aware that a minor has created an account by mistake, that account will be closed immediately and all associated data will be deleted. If you believe your child is using fg88, please contact us right away.
If your child has created an account on fg88, please contact support@fg88.ws immediately. We will promptly close the account and delete all associated data.
Privacy Policy Updates
Fg88 reserves the right to update this Privacy Policy at any time. Changes may arise due to business growth, changes in law, or technological developments.
For any significant changes, we will notify you through the following channels:
- A notification will be sent to your registered email address
- A notice will be displayed upon logging in to the fg88 platform
- The "Last Updated" date at the top of this page will be revised accordingly
Continuing to use fg88 after any changes to this policy constitutes your acceptance of the updated Privacy Policy. If you do not agree with the new policy, you may contact our support team to close your account.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, please reach out to our dedicated support team. We handle all privacy-related matters with the highest priority.
- Email: support@fg88.ws
- Live Chat: Live chat on the fg88 platform (available 24/7)
- General Enquiries: Our FAQ page View
- Responsible Gaming: Responsible Gaming page View
Privacy-related requests typically receive an initial response within 7 business days. Complex requests may take up to 30 days.
Fg88 holds your privacy in the highest regard. We are committed to always being transparent, responsible, and diligent when it comes to your data — that is our promise to you.